1. Information We Collect
- Details you give us: name, phone number, email address, shipping and billing address, when you register, place an order or contact us.
- Order details: products purchased, order value and order history.
- Payment information: payments are processed by secure third-party payment gateways. We do not store your card, UPI PIN or net banking details.
- Automatic information: IP address, browser type, device information, pages visited and cookies, collected when you browse our website.
2. How We Use Your Information
- To process, ship and deliver your orders.
- To send order confirmations, shipping updates and tracking details by SMS, WhatsApp or email.
- To handle returns, refunds, exchanges and customer support.
- To send offers, new arrivals and discount codes, only if you have agreed to receive them. You can opt out anytime.
- To improve our website, products and shopping experience.
- To prevent fraud and comply with legal requirements.
3. Sharing Your Information
We never sell your personal information. We share it only with:
- Courier and logistics partners, to deliver your order.
- Payment gateways, to process payments securely.
- Service providers who help us run the website, send messages or analyse traffic (such as hosting, analytics and advertising platforms like Google and Meta).
- Government or law enforcement authorities, when required by law.
4. Cookies
Our website uses cookies to keep items in your cart, remember your login, understand how visitors use the site and show relevant ads. You can disable cookies in your browser settings, but some parts of the website may not work properly.
5. Data Security
We use reasonable security measures, including SSL encryption, to protect your information. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We keep your personal information only for as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements.
7. Your Rights
You can ask us to:
- Access the personal information we hold about you.
- Correct or update incorrect information.
- Delete your account and personal information, subject to legal requirements.
- Stop sending you promotional messages.
To make a request, email us at info@urbanshringar.com.
8. Children’s Privacy
Our website is not intended for children under 18. Purchases by minors should be made with the involvement of a parent or guardian.